Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic today announces its latest product, 3C Connect, designed to seamlessly integrate existing legacy or on-premise telephony systems, including Cisco, Avaya and ...

Nortel Networks Corp. last week unveiled a new IP telephony (IPT) initiative that offers standard packages of hardware and software that promise to cut customers’ upfront costs by up to 30%. The IPT 1 ...

Twelve years ago, AT&T conducted a survey to determine whether cellular phones would ever catch on in the United States. The result? The survey found that, overwhelmingly, people and telecom companies ...

RFG believes the recent interest in IP-PBX voice telephony systems and the increased use of voice over IP (VoIP) technology in converged enterprise environments has sparked a renewed interest in voice ...

-- SOYO’s latest innovation reveals its commitment to leading the IPC industry by combining legacy design with cutting edge technology -- FREMONT, Calif.--(BUSINESS WIRE) – March 06, 2003 – SOYO® ...

However, the industry now endorses the new CT Bus (computer-telephony bus) as a transition to an open-systems development environment that is much like that of PCs. Both equipment manufacturers and ...

Switchboard systems have certainly evolved since the early days of the telephone in the late 1800s. They now include numerous features and functions which can significantly improve customer service ...