Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Zendesk is an industry-leading CRM trusted by more than ...

Zendesk Sell excels in integrating with other Zendesk products, especially the customer support platform. For businesses already using Zendesk for service, the smooth connection between sales and ...

Easy-to-use tools and customer feedback helped Zendesk hit $1 billion in annual revenue in 2020. Now it's looking to triple that revenue in the next five years. Execs explained how using simplicity to ...

Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...

It’s fair to say artificial intelligence has blown up in the years following ChatGPT’s public preview launch in November 2022, but we’re quickly moving from experimentation to implementation, with AI ...

AUSTIN, Texas, June 11, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (Customer Experience) technology and services innovator, today announced the expansion of its ...

In the best-run businesses, team members work from the same database. They understand their goals and receive ample support from management to help them succeed. Without this centralized structure, ...